Refund policy

RETURN & REFUND POLICY

At Nexdo™, we want you to be fully satisfied with your purchase.

We offer a 30-day return policy, which means you have 30 days after receiving your order to request a return.

To be eligible for a return:
- The item must be unused and in its original condition
- The product must be returned in its original packaging
- Proof of purchase is required

To request a return, please contact us at:
support@getnexdo.com

If your return is approved, we will provide instructions on how and where to send your package.

Please note:
- Customers are responsible for return shipping costs unless the item arrived damaged or incorrect
- Returns sent without prior approval will not be accepted

Damaged or Incorrect Items

Please inspect your order upon arrival. If your item is damaged, defective, or incorrect, contact us immediately so we can make it right.

Non-Returnable Items

We do not accept returns for:
- Gift cards
- Final sale items
- Personalized or custom products

Exchanges

If you would like a different item or color, we recommend placing a new order after your return has been approved.

European Union 14-Day Cooling Off Period

If your order is shipped to the European Union, you may cancel or return your order within 14 days of delivery for any reason and without justification. Items must be unused and returned in original packaging.

Refunds

Once your return is received and inspected, we will notify you regarding approval of your refund.

Approved refunds will be issued to your original payment method within 5–10 business days. Please note that processing times may vary depending on your bank or payment provider.

If you have not received your refund within 15 business days after approval, please contact us at:
support@getnexdo.com